Introduction
Welcome to ne pk. We believe your privacy is a fundamental right. This Privacy Policy provides a full account of how personal information is handled across the ne pk platform — including the nepk.bet website and all related services.
By using the ne pk platform or creating an account, you are considered to have accepted this Privacy Policy. We recommend reading it carefully before your first use. If anything is unclear, our support team is always on hand to help.
While this Privacy Policy is written in Bengali, the English version applies for all legal purposes. In the event of any conflict, the English version shall be considered final.
What Information We Collect
Ne pk collects your information in two ways — what you provide directly, and what is gathered automatically as you use the platform. Full details are outlined below:
| Data Type | Example | Collection Method |
|---|---|---|
| Introductory Information | Full name, date of birth, national ID number | Registration Form |
| Contact Information | Mobile number, email address | Registration Form |
| Financial Information | BKash/Nagad/Rocket number, transaction history | Payment Processing |
| KYC Documents | Copy of NID, passport, or driving license | Verification Process |
| Device & Browsing Information | IP address, browser type, operating system | Automatic (Cookies/Logs) |
| Gaming Activity | Betting history, session duration, game preferences | Platform Logs |
Ne pk only collects information that is necessary to provide our services, maintain security, and meet legal obligations. No unnecessary data is collected.
How Your Data Is Used
Ne pk uses your collected information only for specific, legitimate purposes. Each reason is clearly outlined below:
- Account Management: Your personal information is used to create, verify, and manage your account. Without it, logging in or making transactions on ne pk will not be possible.
- Payment Processing: Financial information is used to process deposits and withdrawals and to resolve any disputes.
- Identity Verification (KYC): Identity verification is conducted in accordance with international regulations to prevent fraud and money laundering.
- Customer Service: Our support team uses your information to address your complaints, questions, and issues.
- Personalized Experience: Your gaming preferences and history are analyzed to offer relevant promotions and game recommendations.
- Security Monitoring: Log and device data is used to detect suspicious activity and keep your account secure.
- Compliance with Legal Obligations: Information may be used to satisfy requests from licensing authorities or law enforcement agencies.
- Responsible Gaming: Patterns of excessive gaming are identified, and appropriate warnings and support are provided.
Ne pk never sells or rents your information to third parties for advertising purposes. Your data is used solely for the purposes described in this policy.
Where and How Long Your Data is Stored
Ne pk's servers operate in data centers secured to international standards. Your information is stored in a protected environment, with multiple layers of security in place to prevent unauthorized access.
- Active Account: All data is retained for as long as your account remains active.
- After Account Closure: Due to legal obligations, KYC and transaction data must be retained for a minimum of 5 years after account closure.
- Inactive Accounts: Accounts with no activity for 3 years are marked inactive and only minimal data is retained.
- Data Deletion Request: Unless required by law, specific data will be deleted upon your request.
Data retention periods are determined in accordance with Bangladesh Bank's AML guidelines and the conditions of our international gaming license.
Who We Share Your Data With
Ne pk takes your data privacy seriously. Information is shared with third parties only in limited, essential circumstances:
- Payment Providers: Financial information required to process transactions via bKash, Nagad, and Rocket is shared with those providers. Each of these institutions follows its own privacy policy.
- KYC Verification Providers: Your name and ID details may be shared with trusted third-party agencies for identity verification purposes.
- Law Enforcement: Required information is provided in response to court orders or lawful government requests.
- Game Providers: Live game or slots providers may access limited data to verify game outcomes.
- Cloud & Technology Infrastructure: Secure hosting providers store your data in encrypted form. They are unable to read or use your information.
Your information is not shared with any individual or organization outside of the list above. Third parties who do receive your data are contractually required to uphold ne pk's privacy standards.
Cookie Policy
The ne pk website uses cookies and similar technologies. Cookies are small text files stored on your browser or device that help improve your experience on the site.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login sessions, security tokens, language settings | Until end of session |
| Functional Cookies | Remembering your preferences and saving game settings | 30 days |
| Analytical Cookies | Site usage statistics, performance monitoring | 1 Year |
| Security Cookies | Fraud detection and unusual login monitoring | 90 Days |
You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause some ne pk features to not function properly.
Security Measures
Ne pk uses industry-leading security technology to keep your data safe. Our technical team continuously monitors our systems to detect and respond to any threats in real time.
- 256-bit SSL/TLS Encryption: All data transmitted through the website and app is encrypted. Third parties cannot read this information.
- Two-Factor Authentication (2FA): Additional verification via SMS or email is required at login and withdrawal.
- Firewall & DDoS Protection: Advanced firewall and DDoS protection measures are active on our servers.
- Regular Security Audits: Third-party security experts regularly audit ne pk's systems.
- Restricted Access: Your personal data is only accessible to specific staff members on a need-to-know basis.
- Data Backup: Data is backed up regularly to prevent loss in the event of a technical failure.
If any suspicious activity is detected on your account, ne pk will automatically alert you via SMS or email. If you receive such an alert, change your password immediately and contact us at support@nepk.bet.
Your Rights
Ne pk believes every user should have full control over their own data. In accordance with international data protection regulations, you have the following rights:
To exercise these rights, email support@nepk.bet or submit a request directly through your account settings. ne pk typically responds within 30 business days.
Minor Protection
Ne pk is an 18+ platform. No person under the age of 18 may register or use the platform. ne pk does not knowingly collect any information from minors.
- Age is verified at registration, and KYC documents may be requested if there is any doubt.
- If a user is suspected to be a minor, the account is immediately restricted and transactions are suspended pending verification.
- If we are informed that a minor's data has been collected inadvertently, it will be deleted immediately.
If you believe a minor in your household is accessing ne pk, please contact us immediately at support@nepk.bet. We will take the necessary action.
Privacy Policy Updates
Ne pk may update this privacy policy from time to time. Changes may be driven by new regulations, adoption of new technologies, or new platform features. For significant changes:
- Advance notification will be sent to your registered email or mobile number.
- Any changes to the site's Privacy Policy page will be noted with the date and a brief summary of what was updated.
- Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.
- If you do not agree to the updated policy, you may request to close your account.
Contact Us
For any questions, complaints, or requests regarding this privacy policy, reach out to ne pk's dedicated privacy team. We're always here to help.
- Email: support@nepk.bet — expect a reply within 24 hours.
- Live Chat: Log in to the ne pk platform and reach us directly via Live Chat.
- Support Hours: Bengali-language support is available 24/7, seven days a week.
To verify your identity, please contact us from your registered email address or mobile number. This will help speed up the process.